Jira Service Management to Dixa
migration service

Trouble-free , no special know how or programming required. A complete Jira Service Management to Dixa data migration instrument.

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The best Jira Service Management to Dixa tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose what data you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll have to use special skills to move your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Link the platforms, choose records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we developed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in control

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to select the data arrangement, when it goes, and in what order.

Our software took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Jira Service Management to Dixa

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Dixa.

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Maintained connectivity between object and people

When migrating your records from Jira Service Management to Dixa we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Jira Service Management to Dixa

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Jira Service Management to Dixa work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Jira Service Management to Dixa.

  • Complete the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Dixa

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Dixa everything

    Once everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from Jira Service Management to Dixa.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Dixa import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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