Jira Service Management to DigitalGenius
migration service

Smooth, no special skill set or coding required. A complete Jira Service Management to DigitalGenius data migration software.

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Your best tool for Jira Service Management to DigitalGenius data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply choose what data you need to move and start the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Simple and easy procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just attach both platforms, pick what you need to take to a new database and let the system do the remainder.

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you expected.

Security is paramount

Information is everything which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to select what goes where, when it goes, and how.

Our tech engineers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Jira Service Management to DigitalGenius

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you ensure that the data end up being in the right places in DigitalGenius.

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Sustained connection between object and people

When migrating your data from Jira Service Management to DigitalGenius we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Jira Service Management to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Service Management to DigitalGenius work

  • Prepare

    Register and go to our migration service.

  • Connect Jira Service Management

    Choose and link your Jira Service Management service desk with HDM.

  • Connect DigitalGenius

    Grant the right to access your DigitalGenius account.

  • Explain your requirements

    Let us know exactly what aspects of your migration you wish to adjust

  • Have your needs estimated

    We shall research your case and get back to you with a cost and a scope of tasks.

  • Migrate from Jira Service Management to DigitalGenius all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your DigitalGenius import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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