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Jira Service Desk To CSV Migration — A One Stop Guide

If you ever been wondering how to move all your Jira Service Desk data to CSV file, then you’ve come to the right place. There are many reasons why you would want to move your stuff to a single CSV file and we are here to help you out. Thus, without any further delay, let’s proceed to the tutorial itself.

Ways To Move Data

Jira Service Desk is a very powerful service desk solution but there are times that you need to move something else. One of the most common ways to move stuff is through a CSV file but this isn’t the case with Jira Service Desk. Something to keep in mind is that for some odd reason, the company doesn’t allow for a full-blown migration through the CSV method. However, you can move your issues using a CSV file, this is far from ideal but we will cover it anyway. Also, don’t worry as we have a few aces up in our sleeves, so keep reading.

Method #1

So, the first thing you want to do is head over to your Jira Service Desk board or project that you want to export. Once there, navigate to the left side of the screen and hit the “Issues” button. This will take you to your Issues page where you will find on the top right side of your screen the “View all issues and filters” button. Click on it and pick the “Export” button. There you will see a list of options, including Printable, RSS, XML, Word, and you’ve guessed it, a CSV file. Now that you have at least some of your data, what you need to do is head over to the site you are about to migrate to and try and import the file.

Method #2

The second method will allow you to move just about everything. So, for starters, head over to this migration tool.

How to sign up to a migration tool

Once signed up there, all you have to do is copy and paste the URL of your project or Jira Service Desk account and move the “Username” field. On that field, you need to input your email address you’ve used to register with Jira Service Desk. This is necessary because, without the credentials, the tool will not have access to your issues, meaning that you won’t be able to migrate your stuff.

You then need to input your API token information. If you don’t know how to do it, just head over to this page and follow the instructions. Now that you managed to generate the API token, simply copy and paste it to the appropriate field and move to the next field which is Project Key. To do so, just head over to the sidebar and locate “Projects” in your Jira Service Desk. Once you are there, you will be able to see a list of all your active/inactive projects, and this is where you will find your Project Key.


Link your Jira Service Desk

Once you’ve filled everything, simply click on the “Continue” button. It will take you to a page where you can select what kind of data you want to move to a CSV file.

Migrate from Jira Service Desk to CSV

From Agents to Groups to Knowledge Base entities, the system will be able to move everything to your file in just a few minutes, typically it takes around 5 minutes but this number can vary depending on the scope of the project.

Move Jira Service Desk to CSV file

After the service finished piling up your info, you will be asked to download the file with all your information.

Final Notes

And that about wraps things up for this tutorial. It is odd that Jira Service Desk has trouble moving all data into a CSV file but thankfully, we have a solution. If you have any questions about the process or want to learn more about the system, be sure to leave us a message. We will get in touch with you in no time!

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