Jira Ops to Hornbill Service Manager
migration service

Trouble-free, no special knowledge or coding required. A complete Jira Ops to Hornbill Service Manager data migration instrument.

More details

The best Jira Ops to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose customer info you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost critical customer support details.
Effortless process

No need to worry about coding or constantly watch each record transferred.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates unite, you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees can see your credentials or records.

You can be sure that with HDM no data breaches are possible.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Simple & effective

In just a few buttons to press it is possible to pick what goes where, when it goes, and in what order.

Our developers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to deliver the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Jira Ops to Hornbill Service Manager

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the data end up being in the right destinations in Hornbill Service Manager.

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Retained connection between object and people

When migrating your records from Jira Ops to Hornbill Service Manager we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Jira Ops to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Jira Ops to Hornbill Service Manager work

  • Get ready

    Sign-up and go to our migration service.

  • Connect Jira Ops

    Choose and link your Jira Ops support desk with HDM.

  • Connect Hornbill Service Manager

    Grant access to your Hornbill Service Manager account.

  • Express your needs

    Let us know exactly what elements of your migration you would like to adjust

  • Have your preferences estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from Jira Ops to Hornbill Service Manager everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Hornbill Service Manager import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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