Jira Ops to HelpShift
migration service

Smooth , no special know how or coding required. A complete Jira Ops to HelpShift data migration tool.

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Your best tool for Jira Ops to HelpShift data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick customer info you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the platforms, choose data, click ok, and you’re done!

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our team members have see your credentials or records.

You may be certain with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we aim to propose the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Jira Ops to HelpShift

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in HelpShift.

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Retained relation between object and people

When migrating your data from Jira Ops to HelpShift we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Jira Ops to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Ops to HelpShift work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Jira Ops to HelpShift.

  • Connect Jira Ops

    Fill in the form with requested credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect HelpShift

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpShift everything

    Once everything's validated, determine a quiet time with the least load on the support team and start migrating from Jira Ops to HelpShift.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your HelpShift import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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