Jira Ops to Gnatta
migration service

Effortless, no special skill set or coding required. A complete Jira Ops to Gnatta data migration instrument.

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Your best tool for Jira Ops to Gnatta data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick the records you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new solution and see the magic happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing vital customer service details.
Effortless process

No need to worry about scripting or continuously watch each piece of info transferred.

Just link your source and target, tick what you want to take to a new database and let the tool do the remainder.

Data maintenance

Your information comes completeand we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our team members have see your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we work to propose the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Jira Ops to Gnatta

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus letting you be sure that the records end up in the right destinations in Gnatta.

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Maintained relation between object and people

When migrating your data from Jira Ops to Gnatta we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Jira Ops to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Ops to Gnatta work

  • Prepare

    Register and go to our migration service.

  • Pick and connect your Jira Ops support desk with HDM.

  • Connect Gnatta

    Give the right to access your Gnatta account.

  • Describe your business needs

    Let us know exactly what components of your migration you need to tweak

  • Get your needs estimated

    We'll investigate your application and send you with a cost and a scope of work.

  • Migrate from Jira Ops to Gnatta everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Gnatta import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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