Jira Ops to eGain Suite
migration service

Effortless, no special skill set or programming required. A complete Jira Ops to eGain Suite data migration tool.

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Your best tool for Jira Ops to eGain Suite data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new platform and enjoy the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer support information.
Easy procedure

No need to worry about coding or continuously control each record transferred.

Just link your source and target, pick what you need to take to a new database and let the tool do the rest for you.

Data maintenance

Your customer info migrates complete, you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can access to your passwords or other information.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select the data arrangement, when it starts, and how.

Our software considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to deliver the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Jira Ops to eGain Suite

Castle gates

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus helping you to make sure that the records end up being in the right places in eGain Suite.

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Retained connection between object and people

When migrating your data from Jira Ops to eGain Suite we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Jira Ops to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Ops to eGain Suite work

  • Prepare

    Register and go to our migration wizard.

  • Connect Jira Ops

    Select and link your Jira Ops service desk with HDM.

  • Give the right to access your eGain Suite account.

  • Detail your requirements

    Let us know what parts of your migration you would like to fine-tune

  • Get your preferences estimated

    We will analyze your application and get back to you with a total price and a scope of work.

  • Migrate from Jira Ops to eGain Suite everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your eGain Suite import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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