ITsDone Help Desk to Solvemate
migration service

Trouble-free , no special know how or programming required. A complete ITsDone Help Desk to Solvemate data migration instrument.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to migrate data from ITsDone Help Desk to Solvemate

Strong security of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in Solvemate.

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Maintained relation between object and people

When migrating your records from ITsDone Help Desk to Solvemate we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ITsDone Help Desk to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from ITsDone Help Desk to Solvemate work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect ITsDone Help Desk

    Choose and connect your ITsDone Help Desk service desk with HDM.

  • Give access to your Solvemate account.

  • Describe your requirements

    Let us understand precisely what components of your migration you want to adjust

  • Have your needs estimated

    We'll investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from ITsDone Help Desk to Solvemate all data

    Transfer all your customer support information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Solvemate import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation
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