ITsDone Help Desk to ngDesk
migration service

Effortless , no special expertise or programming required. A complete ITsDone Help Desk to ngDesk data migration instrument.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've taken into account all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from ITsDone Help Desk to ngDesk

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in ngDesk.

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When migrating your data from ITsDone Help Desk to ngDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from ITsDone Help Desk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from ITsDone Help Desk to ngDesk work

  • Prepare

    Register and go to our migration wizard.

  • Pick and connect your ITsDone Help Desk service desk with HDM.

  • Connect ngDesk

    Give access to your ngDesk account.

  • Outline your requirements

    Let us understand precisely what parts of your migration you would like to modify

  • Get your requirements estimated

    We'll research your application and send you with a price and a scope of tasks.

  • Migrate from ITsDone Help Desk to ngDesk everything

    Transfer all your customer support information in a single push.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ngDesk import

Our staff would be more than happy to run a customized migration in case you have specific demands.
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