ITsDone Help Desk to Jira Service Desk
migration service

Smooth , no special knowledge or programming required. A complete ITsDone Help Desk to Jira Service Desk data migration instrument.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've tackled all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from ITsDone Help Desk to Jira Service Desk

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Jira Service Desk.

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Maintained relation between object and people

When migrating your data from ITsDone Help Desk to Jira Service Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ITsDone Help Desk to Jira Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from ITsDone Help Desk to Jira Service Desk work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ITsDone Help Desk to Jira Service Desk.

  • Fill in the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect Jira Service Desk

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Service Desk everything

    When everything's validated, choose a quiet time with the minimal load on the support department and start migrating from ITsDone Help Desk to Jira Service Desk.


Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Jira Service Desk import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
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