ITsDone Help Desk to CustomerFirst
migration service

Trouble-free , no special know how or coding required. A complete ITsDone Help Desk to CustomerFirst data migration tool.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of data

Why you should use Help Desk Migration to migrate data from ITsDone Help Desk to CustomerFirst

Strong security of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in CustomerFirst.

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Maintained relation between object and people

When migrating your records from ITsDone Help Desk to CustomerFirst we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from ITsDone Help Desk to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from ITsDone Help Desk to CustomerFirst work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and connect your ITsDone Help Desk service desk with HDM.

  • Connect CustomerFirst

    Grant access to your CustomerFirst account.

  • Explain your business needs

    Let us know what aspects of your migration you want to adjust

  • Get your requirements estimated

    We will analyze your application and get back to you with a cost and a scope of work.

  • Migrate from ITsDone Help Desk to CustomerFirst all data

    Migrate all your customer support records in a single push.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your CustomerFirst import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation
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