iSupport import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

Spotless iSupport import services just for you

Your platform migration troubles are behind you now. Total migration from platform to platform with HDM fast and hassle-free.

Less time & money spent

Lower process cost, a faster transition to the new platform, and no need to design the migration method. All with HDM.

Clean process

Just prepare your information for migration ahead of time and begin moving your records. No need to fiddle with anything.

Key data aside

No matter if it is for compliance reasons, or convenience, move your historical data to the target platform to keep up with customers easier.

Automated method

A bare minimum is required from you. We already wrote the script.

All you have to do is configure your platform import requirements and you’re good to start.

Connection integrity

All your emails will move with the correct structure. From sender and receiver info to attachments and signatures, all data is intact.

The same applies to the help desk and CSV data. In the end, you get technically viable information.

Your info is safe

When you grant your passwords to our system, you can trust us.

Only the personnel directly connected to the data transfer will have access to your accounts or data.

All the records is shielded by the state of the encryption systems to prevent any risks.

Data mapping

Decide what data will migrate to your new solution yourself.

Throughout the data migration, you can specify what entities will cut and what to take with you.

Simplicity

The entire process was intentionally designed to allow users to complete the migration on their own.

No need to have special experience or proprietary knowledge, just follow the shown prompts.

Customer support

Our main goal is to make our service as pleasant to you as possible, as evident by G2. We always go after quality and proper assistance.

Whether it is through a phone or email, we are always ready to solve your migration issues.

What are the key reasons to import data to iSupport using Help Desk Migration?

Security first

We do not share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Easy to understand wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration allows you to automatically transfer custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to iSupport with their corresponding agents, contacts, and attachments, as a result, saving the record of customers' requests.

Objects you may import to iSupport

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to iSupport in six easy steps

Get ready

Sign up and go to our migration wizard.
Link source Help Desk

Select and connect your source support desk with HDM.
Link iSupport

Grant access to your iSupport account.
Detail your needs

Let us understand precisely what aspects of your migration you want to modify
Get your preferences estimated

We'll analyze your application and get back to you with a total price and a scope of work.
Import to iSupport everything

Transfer all your customer support records in a single push.

We always keep your data safe

We consider security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure your data is protected.

Check out our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To iSupport

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

Start new estimation

What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

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Voice of the buyers

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