iSupport to OTRS
migration service

Effortless , no special know how or programming required. A complete iSupport to OTRS data migration software.

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Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all key peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from iSupport to OTRS

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right destinations in OTRS.

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Sustained connectivity between object and people

When migrating your data from iSupport to OTRS we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from iSupport to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from iSupport to OTRS work

  • Prepare

    Register and go to our migration wizard.

  • Select and connect your iSupport support desk with HDM.

  • Connect OTRS

    Give the right to access your OTRS account.

  • Explain your needs

    Let us understand precisely what parts of your migration you want to tweak

  • Have your needs estimated

    We'll investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from iSupport to OTRS everything

    Move all your customer support records in a single push.


Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your OTRS import

Our staff would be more than happy to perform a customized migration in case you have particular requirements.
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