Issuetrak import
in a few clicks

Without developers, delays and hustle. With step-by-step Issuetrak import setup form.

More details

Spotless Issuetrak import services just for you

Now, there’s no need to bother about any help desk import troubles. Total platform to platform migration with HDM quick and simple.
Less time & money spent
Lower price, a swift import to the new platform, and no need to design the migration script. All with HDM.
Clean process
Simply get the customer info ready for the import ahead of time and begin moving your data. It’s not necessary to fiddle with anything.
Key custom records aside
Regardless of your reasons, import your historical data to the new tool to keep the track of customers easier.
Autonomous migration

Why spend time transferring data by hand when a machine can do it?

Our migration system will deliver every piece of info so you don’t need to.

Maintained dependency

Using HDM, you don’t have to be concerned that all your moved ticket data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is considered during the process.

Data protection

All the passwords you provide during the migration procedure are not stored. Only authorized employees can gain access to your email accounts or help desk dashboards.

All the information you provide is under firm protection from the outside world.

Mapping records

Choose what piece of info will migrate to your new solution yourself.

While managing the migration setup, you can choose what records will cut and what will move.

Simplicity

The entire process was intentionally created to let users to go through the migration themselves.

You don’t have to have advanced skills or proprietary knowledge, just follow the on-screen prompts.

Our customers are priority

One of the main priorities of our company is to make a service that we would like to receive ourselves. Even though G2 recognized our customer care, we develop continuously.


What are the key reasons to import data to Issuetrak utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

Next

Easy to understand wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration make it easier to instantly transition custom fields, as well as map their location.

Next

Maintained relations between objects and people

All tickets will be imported to Issuetrak with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.

Next

Relations illustration

Objects you may import to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Issuetrak in six easy steps

  • Get ready

    Sign up and go to our migration wizard.

  • Connect source Help Desk

    Choose and link your source support desk with HDM.

  • Connect Issuetrak

    Give access to your Issuetrak account.

  • Outline your business needs

    Let us know exactly what parts of your migration you wish to modify

  • Get your needs estimated

    We will research your case and get back to you with a price and a scope of tasks.

  • Import to Issuetrak all data

    Move all your customer support records in a single push.

We always keep your data secure

We consider security very seriously and have established an in-depth set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Issuetrak import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

A Guide To Help Desk Software

What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking…

Book a Call
cancel
%s
— %s