Intercom to Groove
migration serviceHelp Desk Migration partner of Groove

Trouble-free , no special know how or coding required. A complete Intercom to Groove data migration software.

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The best Intercom to Groove tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the target solution and see the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is key which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer service, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Intercom to Groove

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Groove.

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Maintained connection between object and people

When migrating your records from Intercom to Groove we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Intercom to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Intercom to Groove work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Intercom to Groove.

  • Connect Intercom

    Complete the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from Intercom to Groove.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Groove import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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