Intelligent Troubleshooting to Remedy IT Service Management
migration service

Smooth , no special know how or coding required. A complete Intelligent Troubleshooting to Remedy IT Service Management data migration tool.

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Secure and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all key peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to migrate data from Intelligent Troubleshooting to Remedy IT Service Management

Strong security of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Remedy IT Service Management.

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Maintained connectivity between object and people

When migrating your data from Intelligent Troubleshooting to Remedy IT Service Management we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Intelligent Troubleshooting to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Intelligent Troubleshooting to Remedy IT Service Management work

  • Prepare

    Register and go to our migration tool.

  • Connect Intelligent Troubleshooting

    Pick and link your Intelligent Troubleshooting support desk with HDM.

  • Grant access to your Remedy IT Service Management account.

  • Express your needs

    Let us know what components of your migration you need to adjust

  • Have your requirements estimated

    We will research your case and send you with a price and a scope of work.

  • Migrate from Intelligent Troubleshooting to Remedy IT Service Management everything

    Move all your customer support records in a single push.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Remedy IT Service Management import

Our staff would be more than happy to perform a customized migration if you have specific demands.
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