96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Intelligent Troubleshooting to FocalScope
migration service

Extremely easy , no special skill set or coding required. A complete Intelligent Troubleshooting to FocalScope data migration software.

More details
Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to get started with the migration.
Complete & Accurate
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to migrate data from Intelligent Troubleshooting to FocalScope

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

Next

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in FocalScope.

Next

Sustained connection between object and people

When migrating your records from Intelligent Troubleshooting to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next


What you may migrate from Intelligent Troubleshooting to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

In what way does data migration from Intelligent Troubleshooting to FocalScope work

  • Get ready

    Sign up and go to our migration service.

  • Choose and link your Intelligent Troubleshooting support desk with HDM.

  • Grant access to your FocalScope account.

  • Detail your needs

    Let us know what aspects of your migration you need to fine-tune

  • Get your requirements estimated

    We'll analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Intelligent Troubleshooting to FocalScope all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Just a moment...
Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your FocalScope import

Our team would be more than happy to perform a custom migration in case you have particular demands.
Get a price estimation
Book a Call
%s
— %s