Integria IMS to Solvemate
migration service

Trouble-free , no special expertise or coding required. A complete Integria IMS to Solvemate data migration instrument.

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The best Integria IMS to Solvemate tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and observe the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket is missing critical customer service details.
Automated tool

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool interface user friendly as possible.

Connect the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we designed a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Integria IMS to Solvemate

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in Solvemate.

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Sustained connection between object and people

When migrating your records from Integria IMS to Solvemate we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Integria IMS to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Integria IMS to Solvemate work

  • Get ready

    Sign up and go to our migration service.

  • Select and connect your Integria IMS support desk with HDM.

  • Connect Solvemate

    Give access to your Solvemate account.

  • Express your requirements

    Let us know what elements of your migration you wish to adjust

  • Get your needs estimated

    We'll analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Integria IMS to Solvemate everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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