Integria IMS to OTRS
migration service

Extremely easy , no special knowledge or coding required. A complete Integria IMS to OTRS data migration instrument.

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Trustworthy and Reliable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all key peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from Integria IMS to OTRS

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in OTRS.

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Sustained association between object and people

When migrating your records from Integria IMS to OTRS we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Integria IMS to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Integria IMS to OTRS work

  • Get ready

    Register and go to our migration service.

  • Connect Integria IMS

    Opt and connect your Integria IMS support desk with HDM.

  • Connect OTRS

    Grant access to your OTRS account.

  • Express your business needs

    Let us know exactly what elements of your migration you want to modify

  • Have your preferences estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Integria IMS to OTRS everything

    Transfer all your customer service records in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your OTRS import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation
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