Integria IMS to Oracle Service Cloud
migration service

Effortless , no special expertise or coding required. A complete Integria IMS to Oracle Service Cloud data migration instrument.

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Risk-free and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to switch from Integria IMS to Oracle Service Cloud

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Oracle Service Cloud.

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Retained relation between object and people

When migrating your data from Integria IMS to Oracle Service Cloud we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Integria IMS to Oracle Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Integria IMS to Oracle Service Cloud work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Integria IMS to Oracle Service Cloud.

  • Connect Integria IMS

    Fill out the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Oracle Service Cloud all data

    Once everything's tested out, determine a quiet time with the least load on the support staff and begin migrating from Integria IMS to Oracle Service Cloud.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Oracle Service Cloud import

Our staff would be more than happy to run a personalized migration if you have specific needs.
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