Integria IMS to Kayako
migration serviceHelp Desk Migration partner of Kayako

Trouble-free , no special know how or coding required. A complete Integria IMS to Kayako data migration tool.

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The best Integria IMS to Kayako tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the target platform and observe the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost critical customer support details.
Effortless procedure

You don’t have to bother about coding or continuously control each record moved.

Just attach both platforms, tick what you want to take to a new database and let the tool deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Integria IMS to Kayako

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in Kayako.

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When migrating your records from Integria IMS to Kayako we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Integria IMS to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Integria IMS to Kayako work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Integria IMS to Kayako.

  • Connect Integria IMS

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Kayako

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's tested, find a quiet time with the minimal load on the support team and start migrating from Integria IMS to Kayako.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Kayako import

Our team would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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