Integria IMS to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special skill set or programming required. A complete Integria IMS to Groove data migration instrument.

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Your best tool for Integria IMS to Groove data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just choose the records you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and see the miracle happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer service information.
Effortless process

No need to worry about coding or constantly watch each record transferred.

Just attach both platforms, tick what you want to migrate and let the system do the remainder.

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is everything which is why we developed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Integria IMS to Groove

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in Groove.

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Retained association between object and people

When migrating your data from Integria IMS to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Integria IMS to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Integria IMS to Groove work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Integria IMS to Groove.

  • Fill in the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    When everything's validated, find a quiet time with the least load on the support team and begin migrating from Integria IMS to Groove.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Groove import

Our staff would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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