Integria IMS to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Smooth , no special expertise or coding required. A complete Integria IMS to Freshservice data migration instrument.

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Your best tool for Integria IMS to Freshservice data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose the records you need to migrate and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and see the miracle happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost vital customer service information.
Effortless process

You don’t have to bother about coding or constantly control each record moved.

Just link both platforms, choose what you want to migrate and let the tool do the remainder.

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is key which is why we designed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Integria IMS to Freshservice

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Freshservice.

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Retained association between object and people

When migrating your data from Integria IMS to Freshservice we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Integria IMS to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Integria IMS to Freshservice work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Integria IMS to Freshservice.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice everything

    When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Integria IMS to Freshservice.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Freshservice import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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