inSided to Track-It!
migration service

Extremely easy , no special knowledge or programming required. A complete inSided to Track-It! data migration instrument.

More details

The best inSided to Track-It! tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on the records you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and see the magic happening.
Data completion
Migrate your help desk info in full to make sure that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool user friendly as possible.

Link the help desks, choose data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is key which is why we designed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a few clicks it will be possible to choose the data arrangement, when it goes, and in what order.

Our developers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from inSided to Track-It!

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right places in Track-It!.

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Maintained connection between object and people

When migrating your records from inSided to Track-It! we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from inSided to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from inSided to Track-It! work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from inSided to Track-It!.

  • Fill out the form with requested credentials to allow our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    Once everything's validated, determine a quiet time with the least load on the support staff and begin migrating from inSided to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Track-It! import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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