inSided to OneDesk
migration service

Extremely easy , no special skill set or programming required. A complete inSided to OneDesk data migration software.

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The best inSided to OneDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply decide on the records you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and see the miracle happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing essential customer support information.
Simple and easy procedure

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, tick what you want to take to a new database and allow the Migration Wizard do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we created a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from inSided to OneDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in OneDesk.

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Maintained association between object and people

When migrating your records from inSided to OneDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from inSided to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from inSided to OneDesk work

  • Get ready

    Sign up and go to our migration software.

  • Opt and link your inSided service desk with HDM.

  • Connect OneDesk

    Grant access to your OneDesk account.

  • Outline your requirements

    Let us know what aspects of your migration you would like to adjust

  • Have your preferences estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from inSided to OneDesk all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your OneDesk import

Our team would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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