inSided to Help Sumo
migration service

Trouble-free , no special expertise or coding required. A complete inSided to Help Sumo data migration instrument.

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The best inSided to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on what data you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and enjoy the miracle happening.
Data completion
Move your help desk records in full to ensure that no ticket has lost critical customer service details.
Easy procedure

No need to worry about coding or constantly control each piece of info moved.

Just link your source and target, pick what you need to take to a new database and let the tool deal with the rest for you.

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees have see your passwords or other information.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a few clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we work to deliver the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from inSided to Help Sumo

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in Help Sumo.

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Retained association between object and people

When migrating your records from inSided to Help Sumo we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from inSided to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from inSided to Help Sumo work

  • Get ready

    Register and go to our migration tool.

  • Connect inSided

    Pick and connect your inSided support desk with HDM.

  • Give access to your Help Sumo account.

  • Clarify your needs

    Let us know exactly what elements of your migration you wish to tweak

  • Get your requirements estimated

    We shall analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from inSided to Help Sumo everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Help Sumo import

Our team would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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