inSided to FocalScope
migration service

Trouble-free , no special know how or coding required. A complete inSided to FocalScope data migration tool.

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Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to migrate data from inSided to FocalScope

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in FocalScope.

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Sustained association between object and people

When migrating your records from inSided to FocalScope we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from inSided to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from inSided to FocalScope work

  • Get ready

    Sign up and go to our migration tool.

  • Connect inSided

    Choose and link your inSided support desk with HDM.

  • Connect FocalScope

    Grant the right to access your FocalScope account.

  • Describe your business needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from inSided to FocalScope everything

    Move all your customer support records in a single push.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your FocalScope import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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Help Desk Migration service


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