inSided to FocalScope
migration service

Trouble-free , no special know how or coding required. A complete inSided to FocalScope data migration tool.

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The best inSided to FocalScope tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick what data you need to move and start the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost critical customer support details.
Easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the tool deal with the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your credentials or records.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to select what goes where, when it goes, and how.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to deliver the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from inSided to FocalScope

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in FocalScope.

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Sustained association between object and people

When migrating your records from inSided to FocalScope we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from inSided to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from inSided to FocalScope work

  • Get ready

    Sign up and go to our migration tool.

  • Connect inSided

    Choose and link your inSided support desk with HDM.

  • Connect FocalScope

    Grant the right to access your FocalScope account.

  • Describe your business needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from inSided to FocalScope everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your FocalScope import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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