inSided to Database
migration service

Smooth , no special know how or programming required. A complete inSided to Database data migration instrument.

More details

Your best tool for inSided to Database data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and see the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer support details.
Easy procedure

You don’t have to bother about coding or continuously control each piece of info moved.

Just attach both platforms, tick what you want to take to a new database and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from inSided to Database

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in Database.

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Maintained association between object and people

When migrating your data from inSided to Database we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from inSided to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from inSided to Database work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from inSided to Database.

  • Connect inSided

    Fill in the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Database all data

    When everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from inSided to Database.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Database import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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