Import from Kayako to Freshservice — A Guide!

Whether you are moving cause you don’t like the new Kayako, or if you plan on using something different, chances are you want to move your old data to, say, Freshservice. In any case, if you’ve decided to import from Kayako to Freshservice but realized that things are a little bit, how should we put it, complicated. Well, you are not the only one. The process is more than complex and requires you to allocate a whole day just to get the gist of it. But what if we told you that you don’t really need to do it the “usual” way. What if there is a method that trumps all the other methods. Join us as we take a look at all possible options of transfers between Kayako and Freshservice.

Moving Data The Usual Way

If you want to import data from Kayako the usual way, your best bet would be to head over to the export options and temper with the settings. Since Kayako was updated not-so-long-ago, you might think that the process will be streamlined and you will be able to move all your stuff in minutes. But nope, that is not the case and its not about Kayako themselves. It’s about the fact that Freshservice and Kayako have different architectures and there is no way both will work without edits.

Take for instance naming conventions. New Kayako (or old for that matter) has fields Freshservice doesn’t. This makes moving certain bits of information quite tricky as things don’t exactly line up. Thankfully, if you want to import a ticket from Kayako, you can just issue a report by finding it on the left sidebar. It will generate a file that you can use to import but keep in mind that you have to edit that file too.

If you want to import contacts from Kayako, the story is also a bit different. Technically, you have two options. One is, the now traditional, via file method, and the other is, of course, the API. Speaking of, you can move just about anything with the API, the only downside of this method is that it is quite the hassle to deal with. And you know, it is one of those methods where if you don’t know how to code, it can be mega expensive. Especially if you are starting from scratch and try to learn all the data dependencies on your own.

Using A Free App

This is a popular option as it doesn’t involve any credit card shenanigans and it presumably does what it should. But hear us out, there’s gotta be a catch, right? And there is! Its called the quality of the transfer.

You see, for something to work correctly, it has to be updated, and for something to be updated, it needs money.

It’s just how this world works. Now, let that sink into you for a moment. See where this is going? That’s right, nowhere! Free solutions barely work and if they do, they will most likely end-up corrupting your data which is not worth it.

But we can’t discredit all third-party apps. Those options that are paid (such as ours) are actually working. With our service, you will be able to move all your contacts, all your data, and all your tickets in just one pass through. All you have to do is head over to our contact page, tell us what platform you want to move from and to, provide credentials, and let us do the dirty work.

Migration wizard helps to move from kayako to freshservice

And speaking of the work. Our tool will test everything beforehand. What it does is it takes a small portion of your data, makes an exact copy of it, and tries to move everything to the new platform. In case everything goes as planned (it doesn’t hang or anything, it’s just sometimes there are things that are not in our control), we can start a full migration process. It’s that simple!

Let's Move Together!

And that’s about wraps things up for this post. If you plan on moving from one help desk (or service desk) to another, we can help you out. We have years of experience and thousands of migrations behind our shoulders. Your data will be super safe with us and if you have any questions. be sure to drop us a message!

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