IMIchat to SmarterTrack
migration service
Trouble-free , no special expertise or programming required. A complete IMIchat to SmarterTrack data migration software.
IMIchat to SmarterTrack
The best IMIchat to SmarterTrack tool made for you
There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on the records you need to transfer and set off with the transition immediately.Effortless migration
No special knowledge or skill required. Just choose what data will go to the target platform and see the wonders happening.Data completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service details.Simple and easy process
You don’t have to bother about coding or constantly control each piece of info transferred.
Just attach both platforms, tick what you need to migrate and let the Migration Wizard do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.
You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive where you expected.
Data safety is paramount
Information is key which is why we created a method that will keep your information untouched.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
You control the process
Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Simple & effective
In only a few buttons to press it will be possible to choose what goes where, when it starts, and in what order.
Our developers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Customer service first
Except providing great customer service, we always want to improve our customer service.
As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the general experience.
Why you should use Help Desk Migration to switch from IMIchat to SmarterTrack
Strong security of your information
The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in SmarterTrack.Next
Maintained connectivity between object and people
When migrating your records from IMIchat to SmarterTrack we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from IMIchat to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from IMIchat to SmarterTrack work
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Get ready
Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from IMIchat to SmarterTrack.
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Connect IMIchat
Complete the form with requested credentials to allow our data migration tool to access data from your current help desk.
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Link SmarterTrack
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Choose objects
Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to SmarterTrack everything
When everything's tested out, find a quiet time with the minimal load on the support department and start migrating from IMIchat to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your SmarterTrack import
Our team would be more than happy to run a customized migration if you have specific demands.
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