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IMIchat to ServiceDesk Plus
migration service

Extremely easy , no special knowledge or coding required. A complete IMIchat to ServiceDesk Plus data migration software.

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The best IMIchat to ServiceDesk Plus tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new system and observe the wonders happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Easy procedure

You don’t have to bother about scripting or constantly control each record moved.

Just attach both platforms, choose what you want to migrate and allow the Migration Wizard do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

Information is key which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from IMIchat to ServiceDesk Plus

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in ServiceDesk Plus.

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Retained relation between object and people

When migrating your records from IMIchat to ServiceDesk Plus we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from IMIchat to ServiceDesk Plus work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from IMIchat to ServiceDesk Plus.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect ServiceDesk Plus

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ServiceDesk Plus everything

    When everything's validated, find a quiet time with the minimal load on the support team and begin migrating from IMIchat to ServiceDesk Plus.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
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Let a pro run your ServiceDesk Plus import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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