IMIchat to SolarWinds Service Desk (Samanage)
migration service
Trouble-free , no special expertise or coding required. A complete IMIchat to SolarWinds Service Desk (Samanage) data migration instrument.
IMIchat to SolarWinds Service Desk (Samanage)
The best IMIchat to SolarWinds Service Desk (Samanage) tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip the system analysis and script development processes. Just choose the records you need to transfer and start the transition right away.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and see the wonders happening.Data completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer support details.Effortless procedure
You don’t have to bother about coding or continuously watch each record transferred.
Just attach both platforms, pick what you want to migrate and allow the system do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is priority
Information is everything which is why we designed a method that will keep your data untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
Record mapping
Select information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Except producing great customer service, we always aim to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the general experience.
Why you should use Help Desk Migration to switch from IMIchat to SolarWinds Service Desk (Samanage)
Strong security of your records
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).Next
Maintained connectivity between object and people
When migrating your records from IMIchat to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from IMIchat to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from IMIchat to SolarWinds Service Desk (Samanage) work
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Get ready
Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from IMIchat to SolarWinds Service Desk (Samanage).
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Connect IMIchat
Complete the form with necessary credentials to permit our data migration tool to fetch records from your current help desk.
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Link SolarWinds Service Desk (Samanage)
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
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Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) everything
When everything's validated, choose a quiet time with the least load on the support team and begin migrating from IMIchat to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your SolarWinds Service Desk (Samanage) import
Our team would be more than happy to run a custom migration in case you have special needs.
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