96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

IMIchat to Relay
migration service

Smooth , no special expertise or programming required. A complete IMIchat to Relay data migration tool.

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Risk-free and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've tackled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of data

Reasons to use Help Desk Migration to switch from IMIchat to Relay

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in Relay.

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When migrating your data from IMIchat to Relay we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from IMIchat to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from IMIchat to Relay work

  • Prepare

    Register and go to our migration software.

  • Select and link your IMIchat service desk with HDM.

  • Give access to your Relay account.

  • Detail your needs

    Let us know what aspects of your migration you need to fine-tune

  • Have your requirements estimated

    We shall analyze your case and get back to you with a cost and a scope of work.

  • Migrate from IMIchat to Relay all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Relay import

Our staff would be more than happy to run a custom migration in case you have special needs.
Get a price estimation

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Help Desk Migration service


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