IMIchat to ((OTRS)) Community Edition
migration service
Effortless , no special skill set or programming required. A complete IMIchat to ((OTRS)) Community Edition data migration instrument.
IMIchat to ((OTRS)) Community Edition
Your best tool for IMIchat to ((OTRS)) Community Edition data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Avoid complex data audit and script development processes. Simply decide on customer info you need to migrate and set off with the transition right away.Easy transition process
No specific expertise required. Just pick what data will go to the target platform and observe the miracle happening.Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost critical customer support information.Automated migration
Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface is as easy to use as possible.
Attach the help desks, choose data, click ok, and you’re done!
Data maintenance
Your customer info migrates unite , you can take our word.
Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.
Robust protection
Your customer data is safe and sound with us. Not even all our employees can access to your passwords or other information.
You can rest assured that with HDM no hacker attacks will take place.
You control the process
Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Guided migration
If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a data import service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to migrate data from IMIchat to ((OTRS)) Community Edition
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in ((OTRS)) Community Edition.Next
Sustained link between object and people
When migrating your data from IMIchat to ((OTRS)) Community Edition we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from IMIchat to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from IMIchat to ((OTRS)) Community Edition work
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Prepare
Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from IMIchat to ((OTRS)) Community Edition.
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Link IMIchat
Fill in the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.
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Link ((OTRS)) Community Edition
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
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Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
When everything's validated, determine a quiet time with the least load on the support department and start migrating from IMIchat to ((OTRS)) Community Edition.
Your data is in good hands
We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional perform your ((OTRS)) Community Edition import
Our staff would be more than happy to perform a custom migration if you have special demands.
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