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IMIchat to Oracle Service Cloud
migration service

Smooth , no special knowledge or programming required. A complete IMIchat to Oracle Service Cloud data migration instrument.

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Your best tool for IMIchat to Oracle Service Cloud data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick the records you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket is missing vital customer support details.
Effortless procedure

No need to worry about scripting or constantly control each record transferred.

Just attach both platforms, choose what you need to migrate and allow the tool do the rest for you.

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is everything which is why we developed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Simple & effective

In only a couple of clicks you will be able to choose the data arrangement, when it starts, and how.

Our software considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from IMIchat to Oracle Service Cloud

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Oracle Service Cloud.

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Maintained connection between object and people

When migrating your data from IMIchat to Oracle Service Cloud we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to Oracle Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to Oracle Service Cloud work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from IMIchat to Oracle Service Cloud.

  • Connect IMIchat

    Fill in the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Oracle Service Cloud everything

    Once everything's validated, determine a quiet time with the least load on the support department and start migrating from IMIchat to Oracle Service Cloud.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
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Let a specialist run your Oracle Service Cloud import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
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