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IMIchat to OneDesk
migration service

Effortless , no special expertise or programming required. A complete IMIchat to OneDesk data migration tool.

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Your best tool for IMIchat to OneDesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick customer info you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and observe the miracle happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing essential customer service information.
Automated migration

Worried that you’ll have to use special skills to move your info? Don’t be as we ensured that our tool interface simple to use as possible.

Link the platforms, pick data, click ok, and the migration is ready!

Data dependency

Your customer info comes complete and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members have access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in charge

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from IMIchat to OneDesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in OneDesk.

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When migrating your data from IMIchat to OneDesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to OneDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Pick and connect your IMIchat service desk with HDM.

  • Give the right to access your OneDesk account.

  • Clarify your needs

    Let us know what elements of your migration you want to modify

  • Get your preferences estimated

    We shall analyze your application and get back to you with a price range and a scope of tasks.

  • Migrate from IMIchat to OneDesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your OneDesk import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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