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IMIchat to ngDesk
migration service

Extremely easy , no special know how or programming required. A complete IMIchat to ngDesk data migration instrument.

More details

The best IMIchat to ngDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose customer info you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and observe the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost vital customer support details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as possible.

Connect the platforms, choose data, click ok, and you’re done!

Data maintenance

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to propose the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from IMIchat to ngDesk

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in ngDesk.

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Maintained relation between object and people

When migrating your records from IMIchat to ngDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from IMIchat to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from IMIchat to ngDesk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect IMIchat

    Opt and link your IMIchat support desk with HDM.

  • Grant access to your ngDesk account.

  • Detail your requirements

    Let us understand precisely what elements of your migration you wish to tweak

  • Get your needs estimated

    We shall research your application and get back to you with a price and a scope of work.

  • Migrate from IMIchat to ngDesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your ngDesk import

Our team would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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