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IMIchat to LiveAgent
migration serviceHelp Desk Migration partner of LiveAgent

Smooth , no special skill set or programming required. A complete IMIchat to LiveAgent data migration software.

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Your best tool for IMIchat to LiveAgent data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose what data you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new system and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer service details.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool accessible as it can possibly be.

Connect the platforms, select records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

Information is everything which is why we developed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select the data arrangement, when it goes, and how.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from IMIchat to LiveAgent

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in LiveAgent.

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Maintained connectivity between object and people

When migrating your data from IMIchat to LiveAgent we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to LiveAgent work

  • Prepare

    Start with creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from IMIchat to LiveAgent.

  • Connect IMIchat

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect LiveAgent

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveAgent all data

    When everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from IMIchat to LiveAgent.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your LiveAgent import

Our staff would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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