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IMIchat to Kayako
migration serviceHelp Desk Migration partner of Kayako

Smooth , no special knowledge or coding required. A complete IMIchat to Kayako data migration tool.

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Your best tool for IMIchat to Kayako data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick customer info you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target solution and observe the wonders happening.
Record completion
Transfer your help desk info in full to make sure that no ticket is missing essential customer service information.
Automated migration

Worried that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool simple to use as it can possibly be.

Attach the help desks, pick data, click ok, and the migration is ready!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your passwords or records.

You may be certain with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we aim to offer the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from IMIchat to Kayako

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in Kayako.

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Sustained connection between object and people

When migrating your data from IMIchat to Kayako we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from IMIchat to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to Kayako work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from IMIchat to Kayako.

  • Complete the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's tested, determine a quiet time with the least load on the support department and start migrating from IMIchat to Kayako.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako import

Our staff would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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