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IMIchat to Help Sumo
migration service

Trouble-free , no special know how or coding required. A complete IMIchat to Help Sumo data migration tool.

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The best IMIchat to Help Sumo tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick customer info you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing vital customer service information.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just attach your source and target, tick what you need to take to a new database and let the tool do the rest for you.

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your credentials or records.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick what goes where, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to propose the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from IMIchat to Help Sumo

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Help Sumo.

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When migrating your records from IMIchat to Help Sumo we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from IMIchat to Help Sumo work

  • Get ready

    Register and go to our migration service.

  • Pick and connect your IMIchat service desk with HDM.

  • Connect Help Sumo

    Grant access to your Help Sumo account.

  • Detail your needs

    Let us know exactly what components of your migration you wish to tweak

  • Get your requirements estimated

    We shall analyze your application and send you with a price range and a scope of tasks.

  • Migrate from IMIchat to Help Sumo all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Help Sumo import

Our team would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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