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IMIchat to Groove
migration serviceHelp Desk Migration partner of Groove

Extremely easy , no special know how or coding required. A complete IMIchat to Groove data migration instrument.

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The best IMIchat to Groove tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose what data you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll need special skills to move your info? Don’t be as we made sure that our tool is as easy to use as possible.

Link the help desks, choose data, click ok, and the migration is ready!

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our staff members have access to your credentials or records.

You can be sure that with HDM no data breaches will take place.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to select what goes where, when it goes, and in what order.

Our developers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we work to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from IMIchat to Groove

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Groove.

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Maintained relation between object and people

When migrating your records from IMIchat to Groove we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from IMIchat to Groove work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from IMIchat to Groove.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's validated, find a quiet time with the minimal load on the support staff and start migrating from IMIchat to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Groove import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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