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IMIchat to Deskpro
migration service

Smooth , no special knowledge or coding required. A complete IMIchat to Deskpro data migration tool.

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Your best tool for IMIchat to Deskpro data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick customer info you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and observe the wonders happening.
Record completion
Move your help desk records in full to ensure that no ticket is missing critical customer support information.
Automated migration

Scared that you’ll need special skills to move your customer service data? Don’t be as we ensured that our tool simple to use as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

Information is key which is why we designed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from IMIchat to Deskpro

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in Deskpro.

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Retained relation between object and people

When migrating your data from IMIchat to Deskpro we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to Deskpro work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from IMIchat to Deskpro.

  • Complete the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Deskpro everything

    When everything's validated, determine a quiet time with the minimal load on the support team and start migrating from IMIchat to Deskpro.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Deskpro import

Our staff would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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