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IMIchat to ConnectWise
migration service

Effortless , no special skill set or programming required. A complete IMIchat to ConnectWise data migration instrument.

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Your best tool for IMIchat to ConnectWise data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just choose what data you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Effortless process

No need to worry about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to migrate and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is key which is why we developed a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it is possible to select what goes where, when it goes, and in what order.

Our developers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from IMIchat to ConnectWise

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in ConnectWise.

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Retained connection between object and people

When migrating your data from IMIchat to ConnectWise we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from IMIchat to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from IMIchat to ConnectWise work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from IMIchat to ConnectWise.

  • Fill out the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's validated, choose a quiet time with the least load on the support staff and start migrating from IMIchat to ConnectWise.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
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Let a professional perform your ConnectWise import

Our staff would be more than happy to perform a customized migration if you have specific needs.
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