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iHelpdesk to UseResponse
migration service

Smooth , no special knowledge or programming required. A complete iHelpdesk to UseResponse data migration instrument.

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Your best tool for iHelpdesk to UseResponse data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and see the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing critical customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link your source and target, pick what you want to take to a new database and allow the system deal with the rest for you.

Data dependency

Your customer info comes unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your passwords or other information.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to UseResponse

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in UseResponse.

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Retained connection between object and people

When migrating your data from iHelpdesk to UseResponse we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to UseResponse

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to UseResponse work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from iHelpdesk to UseResponse.

  • Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect UseResponse

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to UseResponse all data

    Once everything's tested, find a quiet time with the least load on the support team and start migrating from iHelpdesk to UseResponse.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your UseResponse import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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