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iHelpdesk to Trakdesk
migration service

Effortless , no special knowledge or programming required. A complete iHelpdesk to Trakdesk data migration instrument.

More details

Your best tool for iHelpdesk to Trakdesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just pick the records you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk data in full to make certain that no ticket is missing essential customer service details.
Effortless process

No need to worry about coding or constantly control each record transferred.

Just link your source and target, choose what you want to migrate and allow the Migration Wizard deal with the remainder.

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members have see your credentials or other information.

You may be sure that with HDM no data breaches are possible.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to Trakdesk

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Trakdesk.

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Maintained connection between object and people

When migrating your data from iHelpdesk to Trakdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to Trakdesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Select and connect your iHelpdesk support desk with HDM.

  • Connect Trakdesk

    Give the right to access your Trakdesk account.

  • Express your business needs

    Let us know exactly what components of your migration you want to tweak

  • Have your preferences estimated

    We'll investigate your case and get back to you with a price range and a scope of work.

  • Migrate from iHelpdesk to Trakdesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Trakdesk import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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