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iHelpdesk to Sugester
migration service

Effortless , no special knowledge or coding required. A complete iHelpdesk to Sugester data migration instrument.

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Your best tool for iHelpdesk to Sugester data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just pick what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new solution and enjoy the magic happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing vital customer service information.
Automated migration

Afraid that you’ll need special skills to move your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Connect the help desks, select records, click ok, and you’re done!

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members have access to your credentials or records.

You can be certain with HDM no hacker attacks will take place.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Simple & effective

In just a couple of clicks you will be able to select what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we work to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to Sugester

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Sugester.

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Retained association between object and people

When migrating your data from iHelpdesk to Sugester we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to Sugester

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to Sugester work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and connect your iHelpdesk service desk with HDM.

  • Connect Sugester

    Grant access to your Sugester account.

  • Explain your requirements

    Let us know exactly what components of your migration you need to adjust

  • Get your needs estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from iHelpdesk to Sugester everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Sugester import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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