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iHelpdesk to SolarWinds Service Desk (Samanage)
migration service

Effortless , no special knowledge or programming required. A complete iHelpdesk to SolarWinds Service Desk (Samanage) data migration instrument.

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Your best tool for iHelpdesk to SolarWinds Service Desk (Samanage) data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick what data you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and enjoy the magic happening.
Record completion
Move your help desk info in full to make sure that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Attach the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from iHelpdesk to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).

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Retained relation between object and people

When migrating your data from iHelpdesk to SolarWinds Service Desk (Samanage) we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from iHelpdesk to SolarWinds Service Desk (Samanage).

  • Connect iHelpdesk

    Fill out the form with requested credentials to permit our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    When everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from iHelpdesk to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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