iHelpdesk to Relay
migration service
Smooth , no special skill set or programming required. A complete iHelpdesk to Relay data migration tool.
iHelpdesk to Relay
Your best tool for iHelpdesk to Relay data migration
No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and set off with the transition when comfortable.Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the miracle happening.Record structure maintenance
Move your help desk records in full to make certain that no ticket has lost essential customer support details.Effortless process
No need to worry about coding or constantly control each record moved.
Just attach both platforms, tick what you need to take to a new database and let the tool do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.
You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.
Data safety is priority
You data is key which is why we created a method that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
Data mapping
Pick data that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.
Efficient out-of-the-box solution
In only a few buttons to press it is possible to pick the data arrangement, when it starts, and how.
Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Good service first
Apart from producing great customer support services, we always aim to improve our customer service.
As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the general experience.
Reasons to use Help Desk Migration to migrate data from iHelpdesk to Relay
Strong privacy of your information
The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Relay.Next
Retained connection between object and people
When migrating your data from iHelpdesk to Relay we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from iHelpdesk to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from iHelpdesk to Relay work
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Prepare
Register and go to our migration wizard.
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Connect iHelpdesk
Opt and link your iHelpdesk support desk with HDM.
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Link Relay
Give the right to access your Relay account.
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Clarify your needs
Let us know what elements of your migration you would like to fine-tune
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Get your preferences estimated
We will analyze your case and get back to you with a cost and a scope of tasks.
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Migrate from iHelpdesk to Relay all data
Migrate all your customer service records in a single push.
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist perform your Relay import
Our staff would be more than happy to perform a personalized migration if you have specific needs.
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