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iHelpdesk to Relay
migration service

Smooth , no special skill set or programming required. A complete iHelpdesk to Relay data migration tool.

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Your best tool for iHelpdesk to Relay data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket has lost essential customer support details.
Effortless process

No need to worry about coding or constantly control each record moved.

Just attach both platforms, tick what you need to take to a new database and let the tool do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick the data arrangement, when it starts, and how.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from iHelpdesk to Relay

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Relay.

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Retained connection between object and people

When migrating your data from iHelpdesk to Relay we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from iHelpdesk to Relay work

  • Prepare

    Register and go to our migration wizard.

  • Connect iHelpdesk

    Opt and link your iHelpdesk support desk with HDM.

  • Give the right to access your Relay account.

  • Clarify your needs

    Let us know what elements of your migration you would like to fine-tune

  • Get your preferences estimated

    We will analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from iHelpdesk to Relay all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Relay import

Our staff would be more than happy to perform a personalized migration if you have specific needs.
Get a price estimation

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