iHelpdesk to OTRS
migration service
Effortless , no special know how or coding required. A complete iHelpdesk to OTRS data migration instrument.
Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import only.Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.Complete & Accurate
We've taken into account all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of data
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT departmentNext


Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in OTRS.Next
Sustained connectivity between object and people
When migrating your data from iHelpdesk to OTRS we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next

What you may migrate from iHelpdesk to OTRS
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
How does data migration from iHelpdesk to OTRS work
Prepare
Register and go to our migration tool.
Link iHelpdesk
Choose and connect your iHelpdesk service desk with HDM.
Link OTRS
Grant the right to access your OTRS account.
Describe your needs
Let us know exactly what elements of your migration you want to fine-tune
Get your preferences estimated
We shall research your case and get back to you with a total price and a scope of work.
Migrate from iHelpdesk to OTRS everything
Transfer all your customer service records in a single push.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.
Price estimation
Automated Migration price
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT