iHelpdesk to ((OTRS)) Community Edition
migration service
Effortless , no special know how or coding required. A complete iHelpdesk to ((OTRS)) Community Edition data migration instrument.
iHelpdesk to ((OTRS)) Community Edition
Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import only.Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.Complete & Accurate
We've taken into account all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of dataReasons to use Help Desk Migration to migrate data from iHelpdesk to ((OTRS)) Community Edition
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in ((OTRS)) Community Edition.Next
Sustained connectivity between object and people
When migrating your data from iHelpdesk to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from iHelpdesk to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from iHelpdesk to ((OTRS)) Community Edition work
Prepare
Register and go to our migration tool.
Link iHelpdesk
Choose and connect your iHelpdesk service desk with HDM.
Link ((OTRS)) Community Edition
Grant the right to access your ((OTRS)) Community Edition account.
Describe your needs
Let us know exactly what elements of your migration you want to fine-tune
Get your preferences estimated
We shall research your case and get back to you with a total price and a scope of work.
Migrate from iHelpdesk to ((OTRS)) Community Edition everything
Transfer all your customer service records in a single push.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a professional perform your ((OTRS)) Community Edition import
Our staff would be more than happy to perform a personalized migration in case you have special demands.
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