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iHelpdesk to Issuetrak
migration service

Extremely easy , no special know how or coding required. A complete iHelpdesk to Issuetrak data migration instrument.

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The best iHelpdesk to Issuetrak tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick what data you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool simple to use as possible.

Attach the help desks, pick records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is everything which is why we created a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to select what goes where, when it goes, and how.

Our developers considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Great service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from iHelpdesk to Issuetrak

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in Issuetrak.

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Retained relation between object and people

When migrating your records from iHelpdesk to Issuetrak we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from iHelpdesk to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from iHelpdesk to Issuetrak work

  • Get ready

    Sign up and go to our migration tool.

  • Connect iHelpdesk

    Opt and link your iHelpdesk service desk with HDM.

  • Connect Issuetrak

    Grant the right to access your Issuetrak account.

  • Express your business needs

    Let us know exactly what aspects of your migration you need to fine-tune

  • Have your preferences estimated

    We shall analyze your application and get back to you with a total price and a scope of work.

  • Migrate from iHelpdesk to Issuetrak all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Issuetrak import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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